When it comes to customer satisfaction, the person at the counter is the one person most able to influence how a customer feels about the service they have received. As the link between the customer and those who do the work of stain removal, they perform several important roles.
- Helping to identify stains for removal will greatly improve the chances that the appropriate treatment will be applied.
- Sharing the customers concern and assuring them that removal of the stain and their satisfaction are important.
- Promoting your stain removal abilities and your high success rate at removing stains, while helping the customer to have a realistic expectation.
- Communicating with the customer regarding the results of your efforts.
- When a garment has a stain or heavy soil. We may need additional time to do everything possible for removal.
- When the customer has attempted a home remedy to remove a stain. Please tell us what you have used to remove the stain. Home remedies such as salt or hairspray can create stains of their own, while applying water or rubbing can damage the fibers or make the stain more difficult to remove.
- When the stain is old or has been exposed to heat (as in a home dryer). Age and heat can set stains making them more difficult to remove, we may need more time.
- When stains happen. Our advice is to blot the stain, do not rub it. Then bring the garment in to us as soon as possible for treatment. (Stains can set with age). Be sure to call the stain to our attention so that we can be sure to do everything possible to remove it.