When it comes to this satisfaction, it is the counter sales person that is most able to influence how the customer feels about the service they have received. As the link between the customer and those that actually do the stain removal, cleaning and pressing of the garments, they can perform several important roles needed for quality garment care and satisfied customers. Some of these are:
- Helping to identify the stain. This will greatly improve the chances that the appropriate treatments will be used and increase the chances that the stain will be removed.
- Sharing the customers concern. Assuring the customer that the removal of the stain or restoration of the garment and the customers satisfaction are important.
- Promoting your capabilities and success rate at garment restoration, while helping the customer to have realistic expectations about the prospects for success.
- Communicating with the customer regarding the results of the efforts.